Agent workflow controls / Independent demo
Support Triage Lab
Reviewable ticket-routing proposals with approval, audit history and recoverable failure handling.
The problem
A useful support assistant needs a controlled action boundary and a safe path when classification or a connector fails.
What we built
Synthetic tickets become validated routing proposals. A reviewer approves a specific version before a local routing action runs. A rules baseline and an optional Ollama adapter share the same approval boundary.
Technology & approach
PythonSQLiteOllamaHuman approvalDocker Compose
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