AI agents & business-system integration / Independent demo
SupportOps
Policy-grounded support replies, account lookups and human-approved helpdesk updates, with reliable delivery and visible receipts.
The problem
Support automation needs to move beyond answering questions while keeping business actions controlled, explainable and recoverable.
What we built
Developed from Support Triage Lab, SupportOps checks an account API, retrieves policy passages and proposes a cited reply and routing action. Exact-version approval creates an outbox record before a separate local helpdesk service receives the update. Optional Ollama classification shares the same policy boundary as the model-free baseline.
Technology & approach
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